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copy field value to a custom field

I have a custom field called requester's email. I use this in all of my Jira projects and made it available to my Jira Service Desk so when I move a ticket out of service desk into Jira Software I have it already filled in. 

When using the widget it captures the reporter as an email address.

I want to copy that from reporter to my custom field requester's email, but I haven't found the right automation or the best way to do it within a workflow. 

Any suggestions?

1 answer

1 accepted

4 votes
Answer accepted

Hi @Raoul Kaiser 

You could either use an automation from within your workflow, or with jira automation.

For the workflow

  • Edit your workflow
  • Choose the transition in which you want to copy to this value to the other
  • Add a post function "Copy Value From Other Field"
  • Choose your fields
  • Publish your workflow

For the jira automation

  • Go to project settings
  • Go to automation
  • Create new rule
  • Trigger: Field value change -> Choose the field from which we need to copy the value
  • New action: Edit Issue
    • Choose the field which you want to copy the value to
    • Click "..." and choose Copy From
    • Choose from the "Field to copy value from" the field from which you want to copy the value from.

Hope the above helps!

Thanks Alex for the walk through. I will give it a try.

Good! Let me know if you need any further help.

The workflow didn't work. Reporter came across almost like a hexadecimal db address instead of customer name. I still need to look at the jira automation because I keep missing the actual field value change since it is not technically changing it is just never populated.

Hi @Raoul Kaiser 

Please try the following via Jira Automation (given the fact that you want to capture the value via transition):



I've tested it and it was successful. You shouldn't have any problem with it.


Sorry for the delay. I finally got back to this and it worked like a charm. Thank you.

Hello Alex Koxaras _Cententia_

I want to copy customer field from parent issue to subtask 

i.e While a subtask is created from a parent issue customer field should auto populate is that possible using automation"


@shankara vijayendran hi,

Better to create a new question :)

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