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automatically add new users in jira-servicemanagement-customers

Nodar Vardiashvili September 17, 2023

Hi,

I want to add all new users in jira-servicemanagement-customers. is there any way to automate this process?

2 answers

2 votes
Alex Koxaras _Relational_
Community Leader
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September 17, 2023

Hi @Nodar Vardiashvili 

If you want all new users to be customers on your JSM project, then they should be automatically placed upon account creation. Usually this is the default group which grants "customer" access to JSM projects.

Nodar Vardiashvili September 18, 2023

i am using atlassian acces to sync users from AD. is it possible to add in jira's group this synced users?

0 votes
Marc Koppelaar - Devoteam
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September 18, 2023

Hi @Nodar Vardiashvili 

If all your synced users a placed into a group, you can add that group to the default role Service Desk Customers

Due make sure this role has all the correct permissions on the JSM project.

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