Write to external DB

[Mohamed Saad Taha]

Dears,

I have JSM datacenter edition and I have script runner is this possible to write directly from jira form to external DB ? using script runner or any other tool or automation 

[Joseph Chung Yin]

@Mohamed Saad Taha -

Please provide more information on your ask -

1) What is the process for?

2) What is the external DB system?

It seems it is a custom development using custom scripting and Atlassian REST APIs to pull the data in JSM and send out JSON payload for downstream processing against your external DB.

https://docs.atlassian.com/jira-servicedesk/REST/4.15.0/

Otherwise, you will need to search in Atlassian Marketplace for possible third party add-ons for external integration.

Hope this helps.  Sorry.

Best, Joseph Chung Yin

[Mohamed Saad Taha]

Dear @Joseph Chung Yin 

thansk a lot for your reply and interest 

1- creating recorded in database tables after certain workflow steps

2- Database is oracle database