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Why some client send support ticket and not create in JIRA service desk?

Michael Woong
Michael Woong December 5, 2021

Occasionally, some clients sending our support email and did not create in JIRA queue.

 

Is that any reason.

 

Regards,

Michael

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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December 6, 2021

Hi @Michael Woong 

You have to see if the client that send out an email to your SD is a customer in your service desk. If he isn't then no ticket will be created.

Hope that helps!

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