Why Reporter not shown in creating tickets and how to remove Request Type selection

[Vincent Zhou]

I configured the "Reporter field" of the Issue Type but it didn't show up when I created the issue as below. Could someone help me out?

Also, I would like to disable/remove the Issue Type selection as circled red in the screenshot below like other projects in my company. But I'm not sure how to do that.

[Brant Schroeder]

@Vincent Zhou Welcome to the Atlassian community

When raising a request in Jira service management please use the "Raise a request" link in the left hand menu and not the create button on the top.  This is the proper way to create a service management issue.    This will also provide a raise on behalf of option if you are an agent on the service management project.  

[Vincent Zhou]

Sorry I think I mistook my question. I'm actually using JIRA Software instead of JIRA Service Management. Could you help with that? @Brant Schroeder 

[Brant Schroeder]

@Vincent Zhou Are you trying to add the reporter to the create screen?  Are you using a team or company managed project?

[Vincent Zhou]

Yes exactly. I have actually 2 requests for my question. I'm not sure how to determine the new project I created is team or company managed but my purpose is to have my team's stakeholders in the company to use this new JIRA project to create tickets. @Brant Schroeder 

[Brant Schroeder]

@Vincent Zhou in the project in the lower left hand corner it will tell you team or company managed.

[Vincent Zhou]

@Brant Schroeder I see. It's company managed project.

[Brant Schroeder]

@Vincent Zhou On company managed you will need to make sure that the field is added to the create screen for the specific issue type.  You can learn more here: https://support.atlassian.com/jira-cloud-administration/docs/manage-issue-screens/ 

[Vincent Zhou]

@Brant Schroeder Yes, the field is added to the create screen. Please see my screenshot below.

As for the second screenshot, the screen that is used by creating this issue type is ensured to be included in this required "Reporter" field.

[Brant Schroeder]

@Vincent Zhou the screenshot you are sharing it is a service management project.  Are you an agent on the project, if you are then you can use the raise a request feature?  Regardless you should be able to see the reporter.  The screenshots you shared are not very helpful.  You need to share what type of issue type the request type is, the screen scheme used on the project and the screen used on the scheme for the issue type.   You could be sharing a screen used by the project but not the specific issue type in the project that is not showing the reporter field.  

[Vincent Zhou]

@Brant Schroeder I'm the Admin for this service management project. Could you be more specific on which screenshot I should share with you to help you find the root cause? Maybe navigating me to the correct page?

[Brant Schroeder]

@Vincent Zhou 

What issue type is the request type?

Can you share a image of the issue scheme?

[Vincent Zhou]

@Brant Schroeder 

Is this what you'd like to see?

[Brant Schroeder]

@Vincent Zhou Can you share the PTS: Jira Service Managment: General...... Screen scheme?

[Vincent Zhou]

@Brant Schroeder sorry for the late feedback. Please see attached.

[Brant Schroeder]

@Vincent Zhou that is the screen can you share the screen scheme?  

[Vincent Zhou]

@Brant Schroeder Is this what you need?