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Which Status stoping SLA

Daniel Tveriya
Daniel Tveriya May 18, 2022

Hi,

Which Status is stopping SLA?

I think I tried all the statuses and the SLA is keeping running and effect our SLA %.

Thanks

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Hana Kučerová
Hana Kučerová
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May 18, 2022

Hi @Daniel Tveriya ,

it depends on how your SLA is configured, there can be different conditions in each of your JSM projects.

Please see here for more info ("Finish counting time when" condition).

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Daniel Tveriya
Daniel Tveriya May 23, 2022

Hi @Hana Kučerová 

thanks for your help

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