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Which Status stoping SLA

Daniel Tveriya
Contributor
May 18, 2022

Hi,

Which Status is stopping SLA?

I think I tried all the statuses and the SLA is keeping running and effect our SLA %.

Thanks

1 answer

1 accepted

4 votes
Answer accepted
Hana Kučerová
Community Champion
May 18, 2022

Hi @Daniel Tveriya ,

it depends on how your SLA is configured, there can be different conditions in each of your JSM projects.

Please see here for more info ("Finish counting time when" condition).

Daniel Tveriya
Contributor
May 23, 2022

Hi @Hana Kučerová 

thanks for your help

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