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Where is the 40h SLA goal in the screenshot of this article?

Where is the 40h SLA goal in the screenshot of this article?

This question is in reference to Atlassian Documentation: Example: creating an SLA that doesn't track continuous time

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2 answers

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Hi everyone - thanks for pointing out the screenshot error. I've updated it in that topic. I agree that we could provide some better examples, so I will also take a look at the SLA docs as a whole and see if we can't clear them up a bit.

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my thoughts exactly. The screenshot doesn't explain how a 40h goal is supposed to be implemented.

As I am struggling with implementing relevant SLAs (and useful reports based on those), examples that are half-baked and unfinisher or unclear don't help much. Please update this example!

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I talked to our Tech Writer about this in the morning, Hopefully she will address this issue.

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Screenshot been updated with the goal now!

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Where is the 40h SLA goal in the screenshot of this article?

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