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Where can I find an outgoing email message log for Jira Cloud?

Ultimately, I need to troubleshoot why my notification's helper says an email went out or at least that it should've gone out based on the notification scheme and role of user ("Reporter") but they didn't receive it.

For starters, I want to verify that Jira generated a notification email but I can't find the outbound message log (I know its there somewhere as I've used it in the past). 

Please and thank you! :)

3 answers

2 accepted

There's no outbound mail log. It's a feature request at https://jira.atlassian.com/browse/JSDSERVER-4698.

 

Finally found the inbound mail log. Jira Settings > Products > Email Requests. On the email requests page, you'll find a list of email addresses. To the right (under "Actions" column) will be "View Log." 

 

Atlassian, why don't you put this in the System > Mail section next to Global mail settings, Outgoing mail, Incoming mail and Send email?!  >_< 

 

 

Still only in beta....

3 votes
Mathis Hellensberg
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Nov 12, 2019

Hi @Matt Fleming 

Did you ever found a solution/reason for this? I have the exact same problem and I have no clue as how to solve it.

I have the same issue too.
Need a log of all outgoing emails to track filter subscriptions that for some reason are not going to some users.

Like Rabbit Stoddard likes this

+1
Need outgoing email log because some of our customers say they dont recieve our comments.

Is there any way to debug it in jira cloud?

Like # people like this

It is very frustrating a Service Management tool (Customer Focused designed) cannot even see outbound emails. 

 

There is no way to troubleshoot or get reassurance if your customer tells you I can't get emails.

Like # people like this

Did anyone ever get any feedback on this "outgoing mail log" for trouble shooting ? I need any kind of proof point that a mail was sent (date/time/header).

Like Justin Warwick likes this

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