We have a customr making a ticket, We want to explain to them how they can solve it.
So we first add a printscreen to the ticket, there we choose Add Only.
Then we make a feedback and say how to do this and selected the attchement and add this into the comment. there we see the image.
but after send we only see
In there comment and not the picture.
the customer can even not vew any of the pictures in the service desk
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When using Service Desk, the renderer of the field must be set as Wiki Style Renderer as Marco mentioned, otherwise it will show as a plain text.
Since the renderer is correct, I would like to know what happens if an attachment is added directly to the portal.
Are there any differences if you share the attachment directly with the customer instead of adding the attachment to the issue only and then share the attachment with a comment?
What is the version of Service Desk that you are using?
I saw that you created a ticket with our support mentioning about this issue on the Activity Stream as well, so this issue is affecting other projects and not only Service Desk, is that correct?
Also please, check the attachments settings on Administration > System > Attachments and confirm if everything is enabled.
I have exactly the same issue and raised a discussion about the topic here as well. So far, no idea how to resolve the issue.
I am having JIRA v8.7.1 and JIRA Service Desk 4.7.1
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