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When a person is tagged in the comments by giving @ I can see the 2 usernmaes and email is shown

Asiya fathima March 15, 2024

When a person is tagged in the comments by giving @ I can see the 2 usernames and email is shown in the drop down. Where i can see that there is only 1 user in the crowd and the jira user management.

1 answer

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Sebastian Krzewiński
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 15, 2024

Hi @Asiya fathima 

 

Duplicate users means that both users exist in different user directories. As I understand your user db is crowd.

Please check if this user exist in your local jira db or other user db that you are using.

 

Regards,

Seba

Asiya fathima March 15, 2024

Hi Seba,

I checked in the sql database it has only 1 entry.

Regards,

Asiya

Sebastian Krzewiński
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 15, 2024

How about customers in JSM project? Does user exist there?

Asiya fathima March 15, 2024

Hi Sebastian,

User exist in JSM user management.

 

Regards,

Asiya

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 17, 2024

Is the user a customer there though, alongside the user directory version?

Ste

Asiya fathima March 18, 2024

Hi Stephan,

The user is an external and he is in both crowd and Jira.Screenshot 2024-03-18 140925.png

Regards,

Asiya

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 21, 2024

Hi @Asiya fathima 

Is the user also added as a Customer in the JSM Project?

Or just available in the Crowd/Jira setup?

Ste

Asiya fathima March 21, 2024

Hi Stephen,

 

The user is added as a user in the user roles for a project He is also available in Jira as well as crowd.

 

Regards,

Asiya

Asiya fathima March 27, 2024

Hi Stephan,

were you able to find any solution?

Regards,

Asiya

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 28, 2024

Hi @Asiya fathima 

It's likely they're available in two locations.

If you're unable to find this though, perhaps contact Atlassian for additional support. You can do that here - https://support.atlassian.com/contact/#/

Ste

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