When a person is tagged in the comments by giving @ I can see the 2 usernmaes and email is shown

[Asiya fathima]

When a person is tagged in the comments by giving @ I can see the 2 usernames and email is shown in the drop down. Where i can see that there is only 1 user in the crowd and the jira user management.

[Sebastian Krzewiński]

Hi @Asiya fathima 

Duplicate users means that both users exist in different user directories. As I understand your user db is crowd.

Please check if this user exist in your local jira db or other user db that you are using.

Regards,

Seba

[Asiya fathima]

Hi Seba,

I checked in the sql database it has only 1 entry.

Regards,

Asiya

[Sebastian Krzewiński]

How about customers in JSM project? Does user exist there?

[Asiya fathima]

Hi Sebastian,

User exist in JSM user management.

Regards,

Asiya

[Ste Wright]

Is the user a customer there though, alongside the user directory version?

Ste

[Asiya fathima]

Hi Stephan,

The user is an external and he is in both crowd and Jira.

Regards,

Asiya

[Ste Wright]

Hi @Asiya fathima 

Is the user also added as a Customer in the JSM Project?

Or just available in the Crowd/Jira setup?

Ste

[Asiya fathima]

Hi Stephen,

The user is added as a user in the user roles for a project He is also available in Jira as well as crowd.

Regards,

Asiya

[Asiya fathima]

Hi Stephan,

were you able to find any solution?

Regards,

Asiya

[Ste Wright]

Hi @Asiya fathima 

It's likely they're available in two locations.

If you're unable to find this though, perhaps contact Atlassian for additional support. You can do that here - https://support.atlassian.com/contact/#/

Ste