What are the different notification email types from admin available(eg... Deny access request)?

sjvino user January 25, 2021

I would like to know different email notifications available in Jira/Jira Service Desk such as Deny Access Request, Login as User etc.

1 comment

John Funk
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January 25, 2021

Hi @sjvino user  - Welcome to the Atlassian Community!

Can you be a little more specific with your question? Do you want to know the content of the email? Or just when or why they get sent?

sjvino user January 25, 2021

Hi @John Funk ,

I would like to know when and why the email notifications are sent. If there is any link having this information, that would be helpful.

Thanks.

Daniel Ebers
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January 26, 2021

There are two main categories where notifications originate.

First you have a notification scheme where on the occurrence of several events a pre-defined audience (say Reporter, Assignee, a Group custom field value or a single mail address) receives mails.

Far better explained is this by the documentation over here:
https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/

For Jira Service Management projects there are separate notification which your customers receive:
https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/

Apart from that Automation is also capable of sending separate mails.

There are some further specialities like when you share a page or the mail which is generated by a Filter subscription.

From your description I think you address more system related mails like billing information and such. Therefore, to my knowledge, is no public documentation available.

John Funk
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 26, 2021

You can also just setup a test and move a card through the process to see what emails get sent when and what they say. Most of the names/descriptions in JSM are pretty clear. 

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