Visibility of tickets in Service Desk within an organization in Jira

[Brian Litwak]

Hi,

I am using Jira Service Desk 

(https://southworks.atlassian.net/servicedesk/customer/portals)

I don't want that clients can watch each other question and our answers.

Is it possible?

Repro steps.

1. Create a request at our Jira Service Desk with user A.

2. Go to https://southworks.atlassian.net/secure/Dashboard.jspa with user B.

3. Take a look at activity stream with user B. It should notice activity stream of user A.

Kind regards,

[Brian Litwak]

@Jack Brickey can you help me?thanks

[Jack Brickey]

place your clients into Organizations and keep issues separate.

[Brian Litwak]

What do you mean with keep my issues separed?

ok, I create an organization and move my clients in that place...

[Brian Litwak]

I tried this unsuccessfully

https://community.atlassian.com/t5/Jira-Core-questions/How-can-i-configure-an-issue-security-scheme-to-limit-users-to/qaq-p/996249

[Jack Brickey]

what i mean is don't try to use a single question for two independent customers. Not sure if that is what you are trying or not but just wanted it to be clear.

[Brian Litwak]

Hi @Jack Brickey 

I want to configure Jira Service Desk to limit users to see only their request.

I have to limit users to see only requestes created by them. 

I read someting about security scheme but I think that we don't need ir because we need the same for every client in our service desk project.

I think that I should go to permissions and set the Browse Projects permission to reporter and assignee but it didn't work.

Do you understand my problem now?

[Brian Litwak]

I have this