I'm experimenting with the notion of "an agent raising a request on a client's behalf", like it would be the case if the support was being called by a client.
I want the agent to be able to find the client (like with a user-picker field), but I also want him to view the client's profile to confirm his identity (like phone number or mail address).
Right now, I can find the client with a user-picker field. However, viewing his profile (on hover => it shows some information) is only possible on the project>issue screen. These information on hover are not showing via the portal.
Am I maybe missing something here ? Maybe an agent raising a request for the client doesn't need to do it via the portal ?
I thank you in advance for reading me :)
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