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View Issues shared within organization


On Jira Service Management, I cloned an issue  then I shared the result issue within organisation.  The problem is that my customer couldn't see the cloned issue. 

I already checked that : 

- I can acceess to the new issue from the portal 

- My customer belongs to the said organization

- My customer could access the first issue

I've to specifiy that my customer use a privat e-mail adress

Could you please help me  to solve this ptoblem


1 answer

0 votes
Mikael Sandberg Community Leader Jun 16, 2022

Couple of things to check; is your customer the reporter or part of the request participants on the cloned issue? Is the Request Type field set?


The request Type field is set and my customer is part of the request participants 

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