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I wondered if its possible to set up an automation so when we get a Jira ticket the linked Assets field is automatically update.
We use Jira Assets to keep a list of our hardware and who "owns" it. I'd like to use this so we have
Report X owns PC-xxx
Logs a ticket, Jira sees the reporter, then finds the asset linked to said reporter and add its to the ticket in that field?
Any help would be great.
Assuming you're using JSM Cloud, here's how you can do this :
You'll just need to replace the schema, objectTypes, objects and custom fields with your own.
Hope this helps.
Have a nice day
FMX Solutions - Gold Solution Partner
Are you using JSM Cloud or Server or Data Center ?