Using linked assets

[Mihir Ruparelia]

Hello, 

I wondered if its possible to set up an automation so when we get a Jira ticket the linked Assets field is automatically update. 

We use Jira Assets to keep a list of our hardware and who "owns" it. I'd like to use this so we have 

Report X owns PC-xxx

Logs a ticket, Jira sees the reporter, then finds the asset linked to said reporter and add its to the ticket in that field?

Any help would be great. 

[Frederic Chartrand]

Hi @Mihir Ruparelia 

Assuming you're using JSM Cloud, here's how you can do this :

You'll just need to replace the schema, objectTypes, objects and custom fields with your own.

Hope this helps.

Have a nice day

Frederic Chartrand

FMX Solutions - Gold Solution Partner

[Mihir Ruparelia]

@Frederic Chartrand thanks for this I will give it a go. 

[Mihir Ruparelia]

@Frederic Chartrand unfortunately I don't have Lookup Object as part of our automation

[Frederic Chartrand]

Are you using JSM Cloud or Server or Data Center ?

[Nicolaus Brooks]

@Frederic Chartrand do you have a you tube channel? Thank you for this info!