User picker field not working in portal view for a restricted project

Question

We have 3 JSM projects with the same user picker field.

* 2 IT Projects work fine:* All staff have site access and use the portal
* User picker field does work from portal - all users are searchable

* Restricted Project is problematic:* Portal access is restricted for 7 people who are also JSM agents (Service Desk Team Members)
* User picker field does work from within the project - all users are searchable
* User picker field does not work from the portal - only the team members are searchable

* All permissions settings are the same
* The only difference is Customer Permissions > Service project access* 2 IT Projects:* Anyone allowed on the customer access setting

* Restricted Project: * Customers added to this service project only by agents and admins

* If on the Restricted Project I allow portal access to all staff (change the Service project access to match the 2 IT projects), then the user picker field works

Can anyone shed light on why project team members wouldn't be able to use the user picker field in the portal? Where else I should look at permissions?

Thanks.

Kelley R · Answer

I am also looking into this

Tobias H · Answer

No, I gave up on it temporarily, but I still need to solve it :(

Gustavo Diaz_1y7bvy · Answer

Did you ever get a workaround for this? I am facing the same issue.