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I created a test project for any fixes or enhances I plan to apply to our live project. The test project have the same permission and workflow as the live project. But I click on 'Create' button and fill up the required fields, and click on 'Create' button again on the pop-up window, nothing is happening. No error or anything.
What are possible reasons why I cannot create an issue on my test project?
You can try using the Permission Helper to find out the cause for this https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/
Search for your user and the Create issue permission.
Hi @Zaldy Parian ,
The permissions look ok, since I don't have access to the site, I would suggest the below steps to further debug the cause:
Hope this helps.
HI @Jehan Bhathena ,
I checked the Dev Tools while I was creating an issue. There is nothing suspicious about the logs, although there are some error -- they are something that can be ignored.
Anyway, I do appreciate your input and patience. I'm planning to re-start a new project as my test project for testing/development/fixes related to Jira.
When creating the issue, are you sure all fields are visible?
Can you check on the create screen, the 3 dots and click show fields. It might that there are fields unchecked, the fields are not visible, but they could be mandatory.
Rather its strange that this doesn't show an message that input is required. I had this experience once.
Hi @Marc Koppelaar ,
Yes, all fields are visible and I made sure all mandatory fields are filled with values. And I checked all the permissions and workflows, I couldn't find anything that will suppress creating an issue.
But thanks for your reponse.
Hi @Marc Koppelaar ,
We are on Standard Plan.
Anyway, it could be time consuming and a lot of effort to do, but I reckon I would re-create the project by copying the configuration from another project that is live.
Thanks for your patience and support.