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While updating calendars for JSD (adding new SLAs) I noticed a sneaky 'feature'.
The calendar allows you to enter public holidays to be excluded in SLA counts. There are 2 options for each date - does it repeat annual or never?
Some public holidays are fixed each year like Christmas Day but other days move like Good Friday and Easter Monday.
This means every year, someone needs to manually check and update the calendars for the new year.
Has anyone else been caught out by this?