To set a group picker basis the value in the multi select field.

[SysAdmin]

Hi,

We have script listener created for create, update and generic events and it is working.

But the problem is the change to the group picker field value is not reflected in the history of the ticket.

Below is the listener script, can anyone kindly help with this?

import com.atlassian.jira.component.ComponentAccessor

import com.atlassian.jira.event.type.EventDispatchOption

import com.atlassian.jira.issue.ModifiedValue

import com.atlassian.jira.issue.util.DefaultIssueChangeHolder

import com.atlassian.jira.issue.customfields.option.LazyLoadedOption

import com.atlassian.jira.issue.index.IssueIndexingService

import com.atlassian.jira.issue.MutableIssue

import com.atlassian.jira.issue.history.ChangeItemBean

import com.atlassian.jira.user.ApplicationUser

def issue = event.issue as MutableIssue

// CustomFieldManager to access custom fields

def customFieldManager = ComponentAccessor.getCustomFieldManager()

// Get the custom fields

def customField = customFieldManager.getCustomFieldObjectByName("ARC Categories")

def assignedGroup = customFieldManager.getCustomFieldObjectByName("Assigned Group")

def cfVal = issue.getCustomFieldValue(customField) as ArrayList

log.warn "cfValue: $cfVal"

def groupManager = ComponentAccessor.getGroupManager()

def changeHistoryManager = ComponentAccessor.getChangeHistoryManager()

def user = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()

if (cfVal.size() > 1) {

    def firstLevel = cfVal[0] as LazyLoadedOption

    log.warn "First level: $firstLevel"

    def group

    if (firstLevel.getValue() in ["Brokerage", "Asset Management", "Compliance", "Legal", "Super App", "HR/Finance", "External Channels", "Core/Supporting Services", "Institutional Custody", "Digital Supporting Services", "Research"]) {

        log.warn "Value present"

        // Determine the group to assign based on first-level and second-level values

        switch (firstLevel.getValue()) {

            case "Brokerage":

                group = groupManager.getGroup("ARC-L2-ITO-Brokerage")

                break

            case "External Channels":

                if (cfVal.size() >= 2) {

                    def secondLevel = cfVal[1] as LazyLoadedOption

                    if (secondLevel.getValue() == "SuperAPP") {

                        group = groupManager.getGroup("ARC-L2-ITO-Integration")

                    } else if (secondLevel.getValue() in ["RCM Web portal"]) {

                        group = groupManager.getGroup("ARC-L2-ITO-Brokerage")

                    }

                }

                break

            case "Core/Supporting Services":

                group = groupManager.getGroup("ARC UCM_UPM Support")

                break

            case "Institutional Custody":

                group = groupManager.getGroup("ARC-L2-ITO-Internal Systems")

                break

            case "Digital Supporting Services":

                group = groupManager.getGroup("ARC-L2-ITO-Integration")

                break

            case "Asset Management":

                group = groupManager.getGroup("ARC-L2-ITO-Asset Management")

                break

            case "Compliance":

                if (cfVal.size() >= 2) {

                    def secondLevel = cfVal[1] as LazyLoadedOption

                    if (secondLevel.getValue() == "KYC") {

                        group = groupManager.getGroup("ARC-L2-ITO-Internal Systems")

                    } else if (secondLevel.getValue() in ["Transwatch", "Compliance", "Management System", "Nafith"]) {

                        group = groupManager.getGroup("ARC-L2-ITO-Internal Systems")

                    }

                }

                break

            case "Legal":

                group = groupManager.getGroup("ARC-L2-ITO-Internal Systems")

                break

            case "HR/Finance":

                group = groupManager.getGroup("ARB")

                break

            case "Super App":

                group = groupManager.getGroup("ARC-L2-ITO-Integration")

                if (cfVal.size() >= 2) {

                    def secondLevel = cfVal[1] as LazyLoadedOption

                    if (secondLevel.getValue() == "Digital Wallet") {

                        group = groupManager.getGroup("ARC UCM_UPM Support")

                    } else {

                        group = groupManager.getGroup("ARC-L2-ITO-Integration")

                    }

                }

                break

        }

        if (group) {

            // Update the Assigned Group field

            def changeHolder = new DefaultIssueChangeHolder()

            assignedGroup.updateValue(null, issue, new ModifiedValue(issue.getCustomFieldValue(assignedGroup), [group]), changeHolder)

            // Log the change in history using ChangeItemBean

            def oldValue = issue.getCustomFieldValue(assignedGroup)?.name ?: null

            def newValue = group.getName()

            def changeItemBean = new ChangeItemBean(ChangeItemBean.CUSTOM_FIELD, assignedGroup.getName(), oldValue, newValue)

            changeHistoryManager.addChangeItem(issue, user, changeItemBean)

            // Explicitly update the issue to trigger history recording

            def issueManager = ComponentAccessor.getIssueManager()

            issueManager.updateIssue(user, issue, EventDispatchOption.DO_NOT_DISPATCH, false)

            // Reindex the issue using IssueIndexingService

            def issueIndexingService = ComponentAccessor.getComponent(IssueIndexingService)

            issueIndexingService.reIndex(issue)

            log.warn "'Assigned Group' updated to ${group.name} and reflected in history."

        }

    }

}