Survey Feedback Link

[Jyoti Verma]

I need to turn off JIRA notification scheme and use my own Custom Email for sending updates on Issues - I am sending an email to Reporter when Issue is resolved and need to include Survey link in the Resolution email - I was trying to use below:

https://serverurl/servicedesk/customer/portal/3/IT-XXX/feedback?

But this doesn't seem to work - do we need token that is sent in JIRA resolution email.

https://serverurl/servicedesk/customer/portal/3/IT-XXX/feedback?token=f5b6c9ab3f136ed4b3653ee2a4f476320a5af9bf&rating=3

I know I need to use Script in JIRA Post function to set a Custom field using JIRA Rest API for token - /rest/api/2/issue/{issueIdOrKey}/properties/feedback.token.key

Does anyone has Sample script to Call Rest API and set Custom field with response value. Please help.

[Alban Ligout]

Hi Jyoti,

I am facing a similar issue. Have you found a solution to your problem? Thank you.

Best regards,

Alban