Story ticket linked to epic not working

Question

Hi,

When a user tries to create a story within a project epic, the issue is created correctly but loses the link to the epic ticket.

Users have the following global permissions:

* Browse users and groups;
* Share dashboards and filters;
* Manage group filter subscriptions;
* Make bulk changes;
* Tempo Planner Access;
* Access to Structure Cloud.

Can anyone help me with that?

Thanks,
Nico

nico_felice · Answer

Hi @Dave Mathijs

I'm a bit of a newbie to Jira (not sure I select the correct tags).

The project is a Scrum Project.

Here is an example screenshot of the Epic with the stories:

We click on the "+" button (yellow circle) but the ticket is not correctly connected to the Epic when it is created by a user with global permissions written in my previous comment (to me it works correctly because I am a jira admin).

Thanks,
Nico

Dave Mathijs · Answer

Hi @nico_felice , I noticed you asked your question in the Jira Service Management group.

Are you using Epic and Story issue type in a JSM project?