We added the jsm chat assist bot to slack channel, but recently we found that some replies written in the thread were not synchronized to the jsm issue.
Hi @Xie Yujie
Welcome to our Community.
从你提供的描述信息看,问题应该在于这几个 Slack 账号与 JSM Cloud 账号之间同步哪里出了问题。让他们在 Slack 里添加下 Jira Cloud app,打通下两边的账号试试?
Thanks,
YY哥
Hi Yujie,
是要添加这几个users 为 JSM licensed Agents? 还是只是普通的协作者角色即可?
这个是通过我说的方式还是其他什么方法发现 Root cause 的吗?
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Hi @YY Brother ,
这个是在 project setting 的人员设置部分,添加人员对应的邮箱并选择 role 为 Service Desk Customer 即可。
找到这个问题原因所在是发现又有另一个账号的评论无法同步,联想到你说的可能是 Slack 账号与 JSM Cloud 账号之间同步存在问题,判断应该是他们的账号无法连接 jsm project 导致的,并且在 project 人员中也没有搜索到他们的账号,添加后就正常了。
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😎 谢谢你的详细更新!
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