what is the difference between organisation and project when setting up?
Hi @Susan Akinyi,
An organisation is used to group your customers by their organisation.
A project is used to have all issues, that belong together, in one place.
This could represent a team, a software or one of its modules , a real project, or something like that.
Hi Susan,
you can group your Jira Service Desk customers in Organizations, these can span multiple projects.
Group customers in organizations