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what is the difference between organisation and project when setting up?


Bastian Stehmann
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jan 03, 2019

Hi @Susan Akinyi,

An organisation is used to group your customers by their organisation.

A project is used to have all issues, that belong together, in one place.

This could represent a team, a software or one of its modules , a real project, or something like that. 

Johan Soetens _Dumblefy_
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Jan 03, 2019

Hi Susan,

you can group your Jira Service Desk customers in Organizations, these can span multiple projects.

Group customers in organizations


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