Setting up a Jira service desk environment

[Georgios Sourtzis]

Dear Sir/Madam,

we are a courier company of approximately 250 employees that is serving 200 franchise shops as spots for receiving and sending parcels and envelopes. Also we are dealing with large customers (companies) for shipping their products.

The company has many divisions which arise internal issues. Franchise shops are also sending issues to us considered issues coming from the branches (franchisees). Companies are also sending issues to us. So we have 3 types of issues to resolve. a) Internal, b) branches, c) customers.

Could you please provide me with a deployment plan and price plan for the above structure?

Thanks a lot

[Jonny Adams]

@Georgios Sourtzis pricing is based on the number of agents that will be fielding support requests. You can find pricing structure for cloud and self hosted instances of Jira Service Desk here.

There is a wealth of documentation about setting up and working in Jira Service Desk. I would recommend starting here.