Setting up IT Helpdesk

Hi all,

Struggling to get a 365 Mailbox connected to our new helpdesk. I have tried all 4 options with 365 IMAP & POP details but get the following error -

Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "Read timed out" Check out our troubleshooting docs for help resolving the issue.

Troubleshooting docs do not help :(

Any ideas?

1 answer

0 votes

I have the same issue, did you ever get this resolved?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

I also have the same issue, is this resolved?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Yes, our mail server didn't have S/IMAP enabled. Had to enable it and open the port on the firewall to the server.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

How?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Product Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Get product advice from experts

Join a community group

Advance your career with learning paths

Earn badges and rewards

Connect and share ideas at events

Setting up IT Helpdesk

1 answer

Suggest an answer

Was this helpful?

Thanks!

TAGS

Atlassian Community Events