Setting up IT Helpdesk

Gemma Elsbury
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October 15, 2018

Hi all,

 

Struggling to get a 365 Mailbox connected to our new helpdesk. I have tried all 4 options with 365 IMAP & POP details but get the following error -

Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "Read timed out" Check out our troubleshooting docs for help resolving the issue.

Troubleshooting docs do not help :(

Any ideas?

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Chris Holcomb
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March 13, 2019

I have the same issue, did you ever get this resolved?

Jenn Muir July 22, 2019

I also have the same issue, is this resolved?

Christopher Holcomb July 22, 2019

Yes, our mail server didn't have S/IMAP enabled. Had to enable it and open the port on the firewall to the server.

Rakesh kapoor
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September 3, 2024

How?

 

 

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