Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Service Desk - If the customer is in more than one organization, the request is private by default. Edited

Can I configure this setting somehow?

I want a customer who is in 2 organizations to share request with 1 of the organizations by default instead of having it private.




Welcome to the community!

According to Atlassian documentation,

Organizations are groups of customers that you can add to multiple projects. Customers can be members of multiple organizations, and can:

  • raise requests in all projects that use the organization.  
  • view and search the organization's requests from the My Requests page in the portal.
  • receive notifications about the organization's requests.
  • share requests with the organization. 

see link below for more info.



Hi Victor,

Thanks for the quick response.

What I'm specifically looking for is more if I can configure the "share with [organization]" by default when a customer is a part of 2 different organizations.

Please see attached image.

If the customer is only a part of 1 organization then the default will be "share with [organization]" but when the same customer is a part of 2 organizations then the default will be as the attached image.Service Desk default settings.PNG


Have you tried the option "Any customer, by typing an email address"



Log in or Sign up to comment
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

1,381 views 16 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you