Service Desk - If the customer is in more than one organization, the request is private by default.

[Ashkan Eghtesadi-Azar]

Can I configure this setting somehow?

I want a customer who is in 2 organizations to share request with 1 of the organizations by default instead of having it private.

Thanks!!

[Victor Mutambuki]

Ashkan,

Welcome to the community!

According to Atlassian documentation,

Organizations are groups of customers that you can add to multiple projects. Customers can be members of multiple organizations, and can:

• raise requests in all projects that use the organization.  
• view and search the organization's requests from the My Requests page in the portal.
• receive notifications about the organization's requests.
• share requests with the organization. 

see link below for more info.
https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organizations

Victor

[Ashkan Eghtesadi-Azar]

Hi Victor,

Thanks for the quick response.

What I'm specifically looking for is more if I can configure the "share with [organization]" by default when a customer is a part of 2 different organizations.

Please see attached image.

If the customer is only a part of 1 organization then the default will be "share with [organization]" but when the same customer is a part of 2 organizations then the default will be as the attached image.

[Victor Mutambuki]

Ashkan,

Have you tried the option "Any customer, by typing an email address"

Victor