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Service Desk Customer Portal: is it possible to add drop down fields?

Macha June 12, 2018


We are using Jira Cloud and would like to set-up a customized portal through ITSM jira service desk.

Using issue type : service request with approval, approvers can only view the accept and decline buttons. Is it possible to add a custom dropdown priority field?

Can this be configured easily ? 

Thank you for your insights. 



1 answer

0 votes
Fabio Racobaldo _Herzum_
Community Leader
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March 14, 2024

Hi @Macha ,

you need to create first a custom field and add it to your issue type screen. After doing that you need to :

  • Go to your service project.
  • Go to Project settings > Request types.
  • Select the request type to which you want to add your custom field.
  • Select Edit fields.
  • In the Fields tab, select Add a field, and select your field.
  • Select Apply.

Hope this helps,


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