Service Desk Customer Portal: is it possible to add drop down fields?

[Macha]

Hi, 

We are using Jira Cloud and would like to set-up a customized portal through ITSM jira service desk.

Using issue type : service request with approval, approvers can only view the accept and decline buttons. Is it possible to add a custom dropdown priority field?

Can this be configured easily ? 

Thank you for your insights. 

Regards,

Macha

[Fabio Racobaldo _Herzum_]

Hi @Macha ,

you need to create first a custom field and add it to your issue type screen. After doing that you need to :

• Go to your service project.
• Go to Project settings > Request types.
• Select the request type to which you want to add your custom field.
• Select Edit fields.
• In the Fields tab, select Add a field, and select your field.
• Select Apply.

Hope this helps,

Fabio