Community
Products
Jira Service Management
Questions
Service Desk: Can You Use Groups in the Customer Portal to Restrict What Request Types Portal Users Can View?

Service Desk: Can You Use Groups in the Customer Portal to Restrict What Request Types Portal Users Can View?

So I may have one Service Desk (an IT Help Desk) but want and executive team to see a Group of Requests Types on the Customer Portal that other people cannot see.

4 answers

1 vote

Hi guys. I have made a suggestion for this feature here: https://jira.atlassian.com/browse/JSD-4486. Please could you vote on it if you still require this feature? Thanks.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

0 votes

Has this ever been answered? If so where may I find the answer?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

0 votes

I would also like to see the same functionality Bill Cushard was requesting, were you able to find a resolution?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

0 votes

Hi! I am also very interested in the solution. I haven't found anything so far... not even starting a new service desk on the same project seems to work :(

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Product Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Get product advice from experts

Join a community group

Advance your career with learning paths

Earn badges and rewards

Connect and share ideas at events

Service Desk: Can You Use Groups in the Customer Portal to Restrict What Request Types Portal Users Can View?

4 answers

Suggest an answer

Was this helpful?

Thanks!

TAGS

Atlassian Community Events