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Service Desk Automation - "Urgent issue" alert - email alert addresses

In the automation settings of the service desk, there is a pre-configured automation step that will send an "alert" when a high priority service desk request is raised by a client. We would like to extend this to also send an email to some of our internal staff.

 

When adding the "send email" automation step, there is a "To" search field, however it only returns 2 values "reporter (customer)" and "Customers Involved" and neither of those sound like they would help us here. Additionally, it is not possible to manually type an email address within the "To" field.

 

Can someone advise how we can add selectable options to the "To" search field?

 

Thanks

1 answer

I was hoping someone would have an answer for this question.

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