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Sending an Email to a Team Name From Insight

Hi there,

I have a basic automation that when the 'Support Team' value is selected and email 'should' be sent to the members of that team.

My automation works fine and I can look up the team name and log it correctly.

I thought I could just drop the {{lookupObjects.Name}} into the To field but I am getting this error

Could not send email, the 'To' address field is empty. If you have referenced a field it may be empty.

How can I structure this so when the team name is put in the people who are associated to the team in Insight will be emailed.

If I type the name of the Team in as a test it works fine.  Not sure what attribute I should use to get this over the line.


1 answer

0 votes
Roman I'm New Here Sep 23, 2022

We use a workaround, where we copy the team from the insight object into a (multi)group picker custom field. We can then use that custom field in the send email action.

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