SLA configuration

[Jose Luis Chavarria Rojas]

I've had some conflicts setting up SLAs for start and end tracking states.

Within my flow there are: Tracking 1 Tracking 2 and Tracking 3.

Start tracking 1 when an agent tracks a request.

When the agent sends trace 2, it must end the time of trace 1 and start trace 2.

When the agent sends trace 3, it must end the time of trace 3 and start trace 3.

I have been able to assign this by creating new SLAs but when generating a report I cannot put them in a new series to obtain all the follow-ups.

I have tried different ways of configuration but nothing works for me. how can i configure this?