I have a number of Request Types that customers use to open tickets in the Customer Portal however when customers go to the Requests page, none of the Project Request Types appear in the "Any request type" dropdown. Customers can see the Request Types from other Projects though:
I believe there might be a permission issue in the Project that might be set but I can't find where.
Any help is greatly appreciated.
Hi @Carla Pasquali .....there shouldn't be any permission issues if your customer is able to open tickets on those request types. I check my list and it's fine. Double checking. Did you tried scrolling down the list to see the entire list?
Hi @Benjamin , absolutely, i have checked every single item in the list.
Those Request Types were appearing before in that drop-down so I am not sure what have changed. Perhaps someone has changed something in the Project but I can't figure out what.
Customers can still open tickets using those Request Types though.
Hope you gotten past your issue. I stumble across an article in the documentation may help.
Go o to the very bottom of the page in regards to issue-level security
Nothing was changed in terms of issue-level security but in any case I reviewed those settings and did not find any discrepancies.
I still think it's a bug. I have raised this internally with our team that supports the Atlassian tools to see if they can find anything.
Thanks for your help with this!
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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