Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,560,332
Community Members
 
Community Events
185
Community Groups

Report by Customers

Hi, I'd like to know that it is possible to create reports by customer? because I'd like to know more before to buy this App. I need more 1 week to validate  before my boss approve this contract with you. Can you help me to define, what is the best solution for us.

I have a lot of customers, I need that each customer can open his tickets.

Now is the questions:

1) Can I create a dashboard by customer?

2) Can I create a reports by customer or only by project?

3) If I need to create reports by project, it is possible to create project by default (all projects that I will create 1 each customer) must be the same.

2 comments

4) SLA is for each project or we can define by customer?

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 12, 2018 • edited

@Daniel P. Lima, As an introduction, the Community generally consists of non-Atlassians, e.g. myself. Occasionally an Atlassian will chime in on questions.

With that said I will try to answer your questions:

1) Dashboard by customer - Absolutely, however these dashboards are not accessible to users defined as "customers". They are only viewable to Agents or other licensed (paid) Jira accounts

2) Customer reports - Absolutely. If you have multiple individuals w/in a customer organization you can group them by Organization as well then simply build your filter queries based upon the Organization.

3) It isn't required and you generally don't want a project per customer but you can elect to go that route if you desire.

4) SLA per organization - yes. have a look at this thread as it provides a concept that is similar - https://community.atlassian.com/t5/Jira-Service-Desk-questions/Assign-SLAs-packages-to-organizations/qaq-p/687285

If you are going w/ Cloud solution you can simply trial it for a month and work everything out. Pay by month.

Comment

Log in or Sign up to comment
TAGS
AUG Leaders

Atlassian Community Events