This is some documentation you find about service desk queues, but it is not very extensive:
However setting op a queue in service desk is quite simple:
1) Create a queue with a name that suits your needs
2) Create a JQL query that will search for all the issues that have to be placed in this queue. The following example adds all issues in project X with type bug to the queue:
project = X AND issueType = Bug
More information on JQL can be found here:
Your service desk will make sure that all new issues will appear in the right queue, based on the JQL query that was set. The hardest part of setting up a queue is assembling the right JQL query.
Hope this helps!
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