Query for creating own email template in Jira service management

[Dinonath Khan]

Hi,

Is it possible to create our own email templates with below details in Jira service management, once user fill the details and send the mail based on that it will create a ticket with below details in Jira service management

[Victor - Modus Create]

Hi @Dinonath Khan ,

Hope this is still helpful to you.

Based on my experience, you can find what you're trying to achieve using Notification Assistant for Jira Cloud.

- https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview

It allows to create mail templates to be used in notifications.

Hope it helps.
Cheers,
Victor