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Pulling data from Email Requests to fill in custom fields

Abdul Majeed Syed December 22, 2022

I have a requirement to pull data from email request in Jira Service Management, basically the description part of email has all the required data that i want to fetch and fill my custom fields in Jira Ticket,

Email Body:

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I am using the following Smartvalue tags to fetch data:

Capture2.PNG

However, the problem is the value being fetch is post-fixed by *, to be clear the value being displayed in custom filed appear as below. Is there a way to remove that extra "*", can anyone suggest me tweak to my current Smartvalue  {{issue.description.substringBetween("Contact: ","\n")}}

Capture1.PNG

1 answer

0 votes
Trudy Claspill
Community Leader
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December 22, 2022

Hello @Abdul Majeed Syed 

What type of field is "User Name"?

Is the Service project a Company Managed project or a Team Managed project?

What happens if you print the same smart value to the rule Audit Log using a Log action?

So far I have not been able to replicate your issue using a Company Managed Service project and using that smart value to set the Summary field (a short text field), sending the email to the Service project from gmail.

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