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Pre set query template
Hi Community,
We are trying to increase efficiency in our office relating to some simple queries that come through our JIRA Service Desk.
Basically wanting to know if theres a way i can create a template, similar to how the articles work, based on a common query.
Eg:
Common question/query = What colour is the sky
Template Response = Blue
Ive already tried playing around with articles but when you "share as comment" the email the user receives provides a link, in this case i called it Template Try ?, in which they will need to be a JIRA user to see the article (See screenshot below), but we dont want that
Hoping theres a way the template response itself can be added into comment.
Would appreciate any assistance
Mark