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Post function does not update the request type

Gal Fatal
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 8, 2024

Hi,

I have automation script that create JAM tickets. But it doed not have the ability to set the request type.

So I added post function at the workflow on the create transition to update the request type.

But it does not work.

Updating any other fields is working (i.e organizations) but request type, athought it exists and can be set mannualy - does not work.

I do not want to do it with automation rule because I am limited with the number of executions.

any idea how to set the value ?

Thanks, Gal

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1 answer

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Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 8, 2024

Hello @Gal Fatal 

You said you have an "automation script" to create the JSM issues. How is the script creating the issues? Are you using the Jira REST API to create the issues?

If so, this article talks about how to set the Request Type via the API.

https://confluence.atlassian.com/jirakb/how-to-set-the-request-type-when-creating-an-issue-using-jira-rest-api-in-atlassian-cloud-974366000.html

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