Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,559,083
Community Members
 
Community Events
184
Community Groups

Possible to import Word docs into the Knowledgebase area?

rahul_chakravarti
rahul_chakravarti
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
May 02, 2023

We have a lot of user-facing IT Word documents currently hosted in Sharepoint and we'd like to bring these over to the Knowledge base area in Jira.

 

Is there a way to import them into Jira so we can add them to Jira's knowledgebase?

 

 

Answer
Watch
Like Be the first to like this
141 views

1 answer

1 accepted

2 votes
Answer accepted
Brant Schroeder
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
May 02, 2023

@rahul_chakravarti Welcome to the Atlassian community

The Jira Service Management knowledgebase is in Confluence and you can import word documents into Confluence.  You can learn more about importing documents in Confluence here: https://support.atlassian.com/confluence-cloud/docs/import-content-into-confluence-cloud/ 

View More Comments
rahul_chakravarti
rahul_chakravarti
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
May 10, 2023

Sweet, thanks for the info. Looks like it's a Paid feature though as we don't have the Import button on our JSM instance.

Like
Brant Schroeder
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
May 10, 2023

@rahul_chakravarti When you are create a new document in Confluence it is available there.  You will need to access the Confluence space that is associated with JSM.  You will be able to do the import there even on the free version.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events

See all events