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Welcome to the community. The best way I would recommend is for you to use Automation for Jira and create automation rules for issue assignments (example - based on your customer's input (issue field data provided) and assign the issues accordingly.
Here are the references on automation rules -
samples of automation rule design - https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC
using smart values for issues - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team