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Please how do I automatically assign support issues in my queue to agents

ayomikun_a January 22, 2023

I would like issues created from to be automatically assigned to my agents.

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Joseph Chung Yin
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January 22, 2023

@ayomikun_a -

Welcome to the community.  The best way I would recommend is for you to use Automation for Jira and create automation rules for issue assignments (example - based on your customer's input (issue field data provided) and assign the issues accordingly.

Here are the references on automation rules -

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

samples of automation rule design - https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC

using smart values for issues - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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