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Parent Child ticket

Hi,

my question is : how to make link between to existing tickets, so that one is parent and the other the child, and when we do an action on the parent ticket the child is updated automatically 

2 answers

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Jack Community Leader Sep 10, 2020

to be clear here, Links do not work that way. That is, Links do not establish a parent-child relations ship. At least not in the way a Task > Sub-task does. With that said, as Flavien offered, you can use Automation to achieve your goal (maybe). Basically something like this...

Trigger = issue updated

Condition = use a JQL like issueLinkType is not Empty

Condition = something else to ensure you are don't execute the following actions when not desired

Action = update the linked issue as you need

0 votes
Flavien Gache Community Leader Sep 10, 2020

Hello Nadia.

You need to use the automation module in Jira cloud. It allows you to create a rule that will trigger when an event occurs. 

For example you can change the status of your parent ticket to "In progress" if one of your subtask changes to "in progress". 

You also can make a rule to close a parent ticket if all the subtask are closed. 

thank you for your feedback

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