Parent Child ticket

[Nadia YOUCEF]

Hi,

my question is : how to make link between to existing tickets, so that one is parent and the other the child, and when we do an action on the parent ticket the child is updated automatically 

[Jack Brickey · Accepted solution]

to be clear here, Links do not work that way. That is, Links do not establish a parent-child relations ship. At least not in the way a Task > Sub-task does. With that said, as Flavien offered, you can use Automation to achieve your goal (maybe). Basically something like this...

Trigger = issue updated

Condition = use a JQL like issueLinkType is not Empty

Condition = something else to ensure you are don't execute the following actions when not desired

Action = update the linked issue as you need

[Sara_B]

@Jack Brickey @Flavien Gache is there any filter which could find the parent tickets that have earlier due date than the child tickets? 

[Jack Brickey]

Unfortunately, JQL does not allow for date compares. What you could do is to use Automation to flag issues for your requirement. Basically you could trigger on the due date changing and check if the new due date violates the requirement of 'parent due >= any child due' and if so flag, e.g. label. Then you can use JQL to query for issues with the label (maybe a daily filter subscription). Alternatively, you could send an email as a rule action notifying of the violation. One thing to keep in mind is the scenario where someone is updating the dates on parent and sub-task so there could be a momentary violation that will be corrected by the user shortly. For this reason it might be better to schedule the rule to run at the end of each day and query for all issues that have been updated that day and then check all for potential violation.

hope this helps.

[Flavien Gache]

Hello Nadia.

You need to use the automation module in Jira cloud. It allows you to create a rule that will trigger when an event occurs. 

For example you can change the status of your parent ticket to "In progress" if one of your subtask changes to "in progress". 

You also can make a rule to close a parent ticket if all the subtask are closed. 

[Nadia YOUCEF]

thank you for your feedback