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Org-admin can't access billing

valerio_cipro
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June 19, 2024

Hi everyone, 

I am an org-admin in my company's Jira Service Management platform.
We are on the free plan but recently decided to give a try to the Standard Plan, however when I navigate to admin.atlassian.com -> billing -> manage the site responds with "You don't have permission, ask your administrator".

So the problem is that I am the administrator, therefore I can't really ask anybody else.

I made sure that my user has the org-admin role (also the site-admin role) and I tried accessing the billing after cleaning cookies, or by using incognito mode, but still no luck.

Can anybody help to solve the issue?

Thanks

1 answer

0 votes
Ste Wright
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 19, 2024

Hi @valerio_cipro 

Are you a Billing Admin for your Organization? It might be the user who set up the instance.

You should still have access as an Org Admin to limited billing information - but Billing Admins do have more.

See more information on this help page: https://support.atlassian.com/subscriptions-and-billing/docs/understand-billing-administration/

Ste

valerio_cipro
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 19, 2024

Hi Ste, 

thanks for your reply.
I'm not sure whether i'm a billing admin or not, but i am the original creator of the organization so I did in fact setup the instance.

I tried to follow the steps shown in the link you posted but if i select "billing" in Atlassian Administration I can't see at all the panel on the left with all the data regarding subscriptions etc.
Only thing I can do in the Billing section is to click "Manage" right next to Jira Service Management, but the outcome is always the "lock" image and the message that says that I don't have permissions to access that page.

Any suggestions?

Thanks!

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
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