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Opening ticket using email request

Ayush
Ayush May 30, 2019

I am trying to open a ticket using the Email Request feature provided in the Service Desk. But, a ticket is only getting created if the requester/sender is already a customer.

Else, the ticket is not being created.

How can I resolve this issue i.e. I want a ticket to be created even if the sender is not a customer?

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Sebastian Krzewiński
Sebastian Krzewiński
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May 30, 2019

Hi @Ayush 

 

You should enable public sign-up on JSD.

Then please check in email request configuration that in part 'Customer account creation' you have checked: "Yes, agents always create new customers, existing customers create new customers only if the Service Desk allows public signup"

 

Regards,

Seba

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Ayush
Ayush Jun 01, 2019

Thanks Sebastian. It did help

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Sebastian Krzewiński
Sebastian Krzewiński
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Jun 01, 2019

I'm glad that I help. Please consider to approve this answer :)

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