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Opening ticket using email request

I am trying to open a ticket using the Email Request feature provided in the Service Desk. But, a ticket is only getting created if the requester/sender is already a customer.

Else, the ticket is not being created.

How can I resolve this issue i.e. I want a ticket to be created even if the sender is not a customer?

1 comment

Hi @ayush 


You should enable public sign-up on JSD.

Then please check in email request configuration that in part 'Customer account creation' you have checked: "Yes, agents always create new customers, existing customers create new customers only if the Service Desk allows public signup"




Like # people like this

Thanks Sebastian. It did help

I'm glad that I help. Please consider to approve this answer :)


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