I am trying to open a ticket using the Email Request feature provided in the Service Desk. But, a ticket is only getting created if the requester/sender is already a customer.
Else, the ticket is not being created.
How can I resolve this issue i.e. I want a ticket to be created even if the sender is not a customer?
Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour. This virtual, concert-themed experience...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events