I am trying to open a ticket using the Email Request feature provided in the Service Desk. But, a ticket is only getting created if the requester/sender is already a customer.
Else, the ticket is not being created.
How can I resolve this issue i.e. I want a ticket to be created even if the sender is not a customer?
Then please check in email request configuration that in part 'Customer account creation' you have checked: "Yes, agents always create new customers, existing customers create new customers only if the Service Desk allows public signup"
