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I am trying to open a ticket using the Email Request feature provided in the Service Desk. But, a ticket is only getting created if the requester/sender is already a customer.
Else, the ticket is not being created.
How can I resolve this issue i.e. I want a ticket to be created even if the sender is not a customer?
I'm glad that I help. Please consider to approve this answer :)
Hello everyone! We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen. We have just starte...
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