Need to set up a user as JIRA Administrator, but not JIRA Service Desk

[P_A Group]

I have JIRA Core, JIRA Service Desk, and JIRA Software licenses installed. The system won't let me add a JIRA Software user to the jira-administrators group because I have used all of my JIRA Service Desk licenses. Unfortunately, most of the people that I want to do things like confugre workflows and configure custom fields are in the software side of the world.

How to I add a user to jira-adminstrators without give them a JIRA Service Desk license?

[Josh Steckler · Accepted solution]

You probably need to go to the Application Access page and remove access for JIRA Service Desk from jira-administrators.

Assuming server: <yourbaseurl>/secure/admin/ApplicationAccess.jspa

I have a 3 user license for JSD and I have a 10000 user license for JSW. And 5 admins that are members of jira-administrators and it all works fine.

[P_A Group]

That was it. My guess is that since I installed JIRA Service Desk first, the installer assigned jira-administrators to Service Desk.

[Jack Brickey]

Confused. You should be able to add any user to the jira-admin group w/o any implication on whether they are an agent. I am on cloud and just did this to confirm.

Cloud or Server?

[Nic Brough -Adaptavist-]

Same here (and it's the same on Cloud and Server).  An admin just needs to be in the admin group.  Their access to Software and Service Desk is irrelevant.