Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Need to bulk close tickets in service desk

we are just starting to use service desk, but it has been ingesting tickets from our old way of doing things for a long time.  there are about 1100 tickets that need to be closed in service desk.  is there a way to do this in bulk or do i have to close them one by one?

 

thanks

 

4 answers

Hi Lisa - You can use the 'Bulk change' functionality to do this:

https://confluence.atlassian.com/servicedeskcloud/editing-multiple-issues-at-the-same-time-780868240.html

Look at the Transition multiple issues section, and use the technique to transition your issues through the workflow to 'Closed' status.

unfortunately, i'm already stumped.  i'm not sure how i'm supposed to performa search, and i see nothing that says "tools"

Do you have the Cloud or Server (self-hosted) version of JIRA Service Desk?

i appreciate you walking me through this!

Once you have got a search that shows you the list of issues you want to change, you'll find that the "Tools" menu is actually the button with three dots that looks a bit like this: [...]

The documentation is a little out of date there.

well, i'm either a total idiot, or our system is not set up correctly.  when i tried to search for unassigned tickets, i get results from everywhere, not just our service desk.  when i try to limit it to the support project, i get no results

Do you know the issue key of one that you want to change?

First of all, try just doing a search for that one issue to see if you can view.

For example, if you want to find EXAMPLE-123, do:

key = EXAMPLE-123

(using the advanced search)

That's searching for filters.  Sam is talking about searching for issues.

Go to the "issues" menu at the top, and you should find an option for "search" - click that and you'll be dropped into the "issue navigator", where you'll be able to search for "Project = SUP" to get all the issues in that project.

I reckon you'll want to refine that by status or resolution - "Project = SUP and resolution is empty" might be more useful!

alright, i think i've got it. thank you for your help and patience!

 

 

Is there a way to do this without closing all the tickets in the project?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

1,484 views 17 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you