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Need support to enable close button as mandatory with Text option

Balaji Ellaiah
Balaji Ellaiah October 7, 2021

Dear Team,

 

Our Jira tickets are not asking any comment box while closing the tickets.

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Jack Brickey
Jack Brickey
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October 7, 2021

You need to add a screen to your transitions to any closed/done/resolved status. This is done by editing the workflow. You need to have admin permissions to achieve this. This document might help - map-a-screen-to-a-workflow-transition-in-jira-server 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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October 7, 2021

Assuming you add the screen to the transition as Jack says, you will also need to make sure your people have "comment on issue" permission in the project.

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