I noticed that if you move an issue from one SD to another, the customer request type is set to "no match" even though we only use one request type for all our SD's which is mapped to the same issue type.
This is really irritating as it is easy to not notice this and customers wont get replies via mail or the portal if the customer request type is not filled in.
Is this a bug or am I doing something wrong?
Hello Community! Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events