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Move ticket to another queue

Hello Folks,


I created 5 queues and i want to assign tickect by queue ,  i looked this post but i cannot get it work


can you please help

1 answer

1 accepted

3 votes
Answer accepted
Tansu Akdeniz Community Leader Dec 09, 2021

Hi @ismail.moussaid 

What kind of an issue do you have? You can simply check the box near to issue and assign from queue. Can you please share a screenshot?

Thanks Tansu for our reply , here is the screen shot 



Tansu Akdeniz Community Leader Dec 09, 2021

After selecting, you should see this.


Is it a server or cloud version?

Like ismail.moussaid likes this

,im using cloud version and when i selected i see the exact menu you sent , from there how i move to a diferrent queue then 

Hi @ismail_moussaid,

I see two items missing from the provided screenshot. After assign you should see Transition and Delete. Click Transition and then transition the request to the next queue.

Thanks Jackie , i did what you ask but i still have the tikect displqyed on 3 queue


If your goal is to transition to DEMAT then select that transition from the transition dropdown. If it is not available then you may need to modify your workflow.

Like ismail.moussaid likes this

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