Move ticket to another queue

[ismail.moussaid]

Hello Folks,

I created 5 queues and i want to assign tickect by queue ,  i looked this post but i cannot get it work 

https://support.atlassian.com/jira-service-management-cloud/docs/make-queues-for-your-team/

can you please help

[Tansu Akdeniz · Accepted solution]

Hi @ismail.moussaid 

What kind of an issue do you have? You can simply check the box near to issue and assign from queue. Can you please share a screenshot?

[ismail.moussaid]

Thanks Tansu for our reply , here is the screen shot 

[Tansu Akdeniz]

After selecting, you should see this.

Is it a server or cloud version?

[ismail.moussaid]

,im using cloud version and when i selected i see the exact menu you sent , from there how i move to a diferrent queue then 

[Jackie hardy]

Hi @ismail_moussaid,

I see two items missing from the provided screenshot. After assign you should see Transition and Delete. Click Transition and then transition the request to the next queue.

[ismail.moussaid]

Thanks Jackie , i did what you ask but i still have the tikect displqyed on 3 queue

[Jackie hardy]

If your goal is to transition to DEMAT then select that transition from the transition dropdown. If it is not available then you may need to modify your workflow.