Mention/tag multiple users in comment though automation rule is not working

Sankara rao Kalagadandu May 21, 2021

We are trying to tag or mention multiple users in a auto comment through automation rule.

 

Step1: we created a custom user picker field 

Step2: copying the Userid's to user picker field(Approver) using automation rule

Step3: Created an automation rule to tag/Mention all the users in the user picker field in to auto comment

Users were not tagging instead user id are showing.

Please advise.

2 answers

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 29, 2021

Hello @felix.weber,

Thanks for reaching out to the Community!

I checked the ticket and it was closed due to inactivity, so we are not sure if the issue was ever resolved.

There were some suggestions regarding smart values that you can try:

[~accountid:{{issue.fields.customfield_XXXXX.accountId}}]

[~accountid:{{customfield_XXXXX.accountId}}]

Then, they asked for the output of the following API to investigate:

https://<yourinstanceurl>/rest/api/2/issue/<issuekey>?expand=names

If you are still facing this issue and the above smart values don’t work, feel free to share with us screenshots of your automation rule so we can better understand what is happening.

Kind regards,
Angélica

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 24, 2021

Hello @Sankara rao Kalagadandu,

Thank you for reaching out to Atlassian Community!

I saw that you created a ticket with our support related to the same question and it’s actually related to Server (the question here was tagged as Cloud). With this said, to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let's focus on the ticket instead.

Once the ticket is resolved, feel free to share the resolution here to help other community members that may have the same question.

Kind regards,
Angélica

felix.weber December 24, 2021

@Angélica Luz  & @Sankara rao Kalagadandu did you find a solution here ?

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