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Mention/tag multiple users in comment though automation rule is not working

We are trying to tag or mention multiple users in a auto comment through automation rule.


Step1: we created a custom user picker field 

Step2: copying the Userid's to user picker field(Approver) using automation rule

Step3: Created an automation rule to tag/Mention all the users in the user picker field in to auto comment

Users were not tagging instead user id are showing.

Please advise.

2 answers

0 votes


Thanks for reaching out to the Community!

I checked the ticket and it was closed due to inactivity, so we are not sure if the issue was ever resolved.

There were some suggestions regarding smart values that you can try:



Then, they asked for the output of the following API to investigate:


If you are still facing this issue and the above smart values don’t work, feel free to share with us screenshots of your automation rule so we can better understand what is happening.

Kind regards,

0 votes

Hello @Sankara rao Kalagadandu,

Thank you for reaching out to Atlassian Community!

I saw that you created a ticket with our support related to the same question and it’s actually related to Server (the question here was tagged as Cloud). With this said, to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let's focus on the ticket instead.

Once the ticket is resolved, feel free to share the resolution here to help other community members that may have the same question.

Kind regards,

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