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Manual order queue

John Espinoza
John Espinoza
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January 23, 2019

Hi,
It is possible to do a manual sort of a queue list?

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Kian Stack Mumo Systems
Kian Stack Mumo Systems
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January 23, 2019

John, 

I'm assuming that you mean an agent could dynamically reorder a queue for themselves without impacting the rest of the users? 

If that is what you mean, than no, that is not possible. 

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Jack Brickey
Jack Brickey
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January 23, 2019

What you could do is to create a Kanban board using the same jql defining the queue and sort that which is basically using the ranking function. Might be useful solution.

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