Missed Team ’24? Catch up on announcements here.

×
Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Manual order queue

John Espinoza
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 23, 2019

Hi,
It is possible to do a manual sort of a queue list?

2 comments

Kian Stack Mumo Systems
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 23, 2019

John, 

I'm assuming that you mean an agent could dynamically reorder a queue for themselves without impacting the rest of the users? 

If that is what you mean, than no, that is not possible. 

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 23, 2019

What you could do is to create a Kanban board using the same jql defining the queue and sort that which is basically using the ranking function. Might be useful solution.

Comment

Log in or Sign up to comment
TAGS
AUG Leaders

Atlassian Community Events